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  • Documentation

    How to Manage Account in Simscale?

    This article explains how to manage your account in SimScale. Managing the account allows you to change your appearance on the SimScale platform and have an overview of the account usage. In addition, you can upgrade your current plan and manage API keys. 


    To access the account management page expand the user icon in the top right corner and
    click on ‘Manage Account’.

    Manage Account by Opening Manage Account
    Figure 1: Access the ‘Manage Account’ section from anywhere on the platform, by extending the arrow under your profile icon on the top right corner.

    Once the page is loaded you can navigate through the settings on the left side in order to manage specific settings of your account.

    My Profile

    In the My Profile section you can change your profile image and add a short description for yourself. In order to confirm your input click the ‘Update Profile ‘ button.

    Manage Account in My Profile
    Figure 2: Change the profile Image of your account, and add a description for yourself.

    My Account

    To view your current contact information click on the ‘My Account’ section. You can change your current information by reaching out to our support team via the chat function or via an e-mail to It’s also possible to request a cancelation of your account, by clicking on the ‘Cancel Account ‘ button.

    check and update current contact information
    Figure 3: Check your current contact information, and reach out to us for an update of your account information.

    Usage Overview

    In the Usage Overview section, a detailed list of all your simulation runs can be found. The list contains all information about your jobs, such as the duration, processors, and core hours used. It also provides an overview of the total Computational hours used and the maximum available for your account.

    Manage Account Account Usage
    Figure 4: Download your job list as a .csv file, by clicking on the Download.csv button.

    My Plan

    The My Plan section provides you with an overview of the different SimScale plans. Here you can reach out to the SimScale team in order to upgrade or downgrade your plan. You find a Detailed plan comparison of the individual plans, as well as a FAQs section on the different plans and account management.

    Manage Account My Plan
    Figure 5: Scrolling down in this section allows you to access further details on the differences between the individual plans.

    API Keys

    You can manage and generate an API key in the API Keys section. By inputting a key description and clicking on the ‘Generate Key ‘ button a new API key can be generated.

    At the bottom, a list of all the generated API keys can be found. Here an API key can be deactivated, activated, or deleted by clicking on the bin icon.

    Manage Account API keys
    Figure 6: Managing your API Keys from a single dashboard

    Please find further information about the usage of API keys below.

    When do keys expire and what happens when a key expires?

    After generating an API key it is valid for 60 days. However, the expiration date is automatically extended for 60 days every time the key is used. The expiration date cannot be changed manually. An expired key cannot be further used. Any usage will result in an authentication error.

    Can I extend the expiration date of expired keys?

    No, if a key has expired it can no longer be used. It’s required to generate a new API Key and replace the expired one.

    What happens when a key is disabled?

    Disabled keys cannot be used again until they are re-enabled. Any usage, otherwise, will result in an authentication error. This change is effective immediately after expiration in order to ensure that the key is not being used in production systems.

    Last updated: March 2nd, 2023