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Documentation

Help and Support

Getting started with engineering simulation is not easy. We at SimScale try our best to help and support you along the way. In case our onboarding tutorials, documentation, knowledge base articles, and the SimScale Forum (also see the Frequently Asked Questions section) could not answer your question, take a look at the following resources:

Troubleshooting

Encountered problems within the platform can be solved by referring to the troubleshooting section for solutions.

Contact Support

Since simulation is a domain that sometimes requires quite a bit of experience, SimScale aims to provide the best support possible to all of our users.

Currently SimScale offers live support directly from within the Workbench via chat. You can also reach us via phone. Feel free to contact the SimScale support anytime. We will do our best to help you as soon as possible.

Live Support via Chat

In the bottom-right corner of the screen you’ll find an option to open a new chat session with SimScale. One of our support engineers will be happy to help you with your project. In case all of our engineers are busy at the moment, we’ll get back to you as soon as possible in the chat or via email.

In order to provide assistance with your project, it’ll most likely be required for you to share your project with support in case your project is private.

Contact Us

Besides chat support, you can send an email or even call us directly. Reach the SimScale support team via email at:

SimScale support team: support@simscale.com

and via phone at:

Take a look at our contact page for more information.

Third-Party Software

The SimScale platform relies on several great software tools for numerical simulation. Find a list of integrated third-party solutions here.

Last updated: November 26th, 2020

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