Fill out the form to download

Required field
Required field
Not a valid email address
Required field


Help and Support

Getting started with engineering simulation is not easy. We at SimScale try our best to help and support you along the way. In case our onboarding tutorials, documentation, knowledge base articles, and the SimScale Forum (also see the Frequently Asked Questions section) could not answer your question, take a look at the following resources:


Encountered problems within the platform can be solved by referring to the troubleshooting section for solutions.

Contact Support

Since simulation is a domain that sometimes requires quite a bit of experience, SimScale aims to provide the best support possible to all of our users.

Currently SimScale offers live support directly from within the Workbench via chat. You can also reach us via phone. Feel free to contact the SimScale support anytime. We will do our best to help you as soon as possible.

Live Support via Chat

In the bottom-right corner of the screen you’ll find an option to open a new chat session with SimScale. One of our support engineers will be happy to help you with your project. In case all of our engineers are busy at the moment, we’ll get back to you as soon as possible in the chat or via email.

In order to provide assistance with your project, it’ll most likely be required for you to share your project with support in case your project is private.

Change of email address

In addition to starting a new chat, the chatbox allows you to read and/or re-open old chats.

If you would prefer to change your e-mail address, you will no longer have access to the chats after the e-mail address change. If you still wish to read the old chats, please feel free to ask the support. Our support engineers can send you the chat history in a text format.

Contact Us

Besides chat support, you can send an email or even call us directly. Reach the SimScale support team via email at:

SimScale support team:

and via phone at:

Take a look at our contact page for more information.

Third-Party Software

The SimScale platform relies on several great software tools for numerical simulation. Find a list of integrated third-party solutions here.

Last updated: May 19th, 2021

What's Next

part of: Help and Support

Data Privacy