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Help and Support

Getting started with engineering simulation is not easy. We at SimScale try our best to guide you along the way. In case our tutorials and the SimScale Forum (also see the Frequently Asked Questions section) could not answer your question, take a look at the following resources.


Encountered problems with the platform? Check out the troubleshooting section for solutions.

Contact Support

Since simulation is a domain that sometimes requires quite a bit of experience, we at SimScale aim to provide the best support possible to all of our users.

Currently SimScale offers live support directly from within the workbench via chat. You can also reach us via phone. Feel free to contact the SimScale support anytime. We will do our best to help you as soon as possible.

Live Support via Chat

In the bottom-right corner of the screen you’ll find an option to open a new chat session with SimScale. One of our support engineers will be happy to help you with your project. In case all of our engineers are busy at the moment, we’ll get back to you as soon as possible in the chat or via email.

In order to provide assistance with your project it’ll most likely be required for you to share your project with support in case your project is private.

Call us

Besides chat and email support, you can also call us directly. Reach the SimScale support team via phone as follows:

Also take a look at our contact page for more information.


The SimScale team is constantly enhancing the functionality of the SimScale platform in order to provide more advanced modeling and simulation capabilities. In case there are known limitations or issues with the platform that can not be immediately resolved, they are noted here. In case you experience an issue yourself please contact the SimScale support team:

Third Party Software

The SimScale platform relies on several great software tools for numerical simulation. Find a list of integrated third party tools here.


Feel free to contact the SimScale support anytime. We will do our best to help you as soon as possible. Find out how to reach our support team via phone, chat or email here.

Last updated: August 4th, 2020

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