Documentation

Help and Support

Getting started with engineering simulation is not easy. We at SimScale try our best to guide you along the way. In case our tutorials and the SimScale Forum (also see the Frequently Asked Questions section) could not answer your question, take a look at the following resources.

Troubleshooting

Encountered problems with the platform? Check out the troubleshooting section for solutions.

Contact Support

Since simulation is is a domain that sometimes requires quite a bit of experience, we at SimScale aim to provide the best support possible to all of our users.

Currently SimScale offers live support directly from within the workbench via chat, as well as options to open a support ticket via email and also from within the platform. You can also reach us via phone. Feel free to contact the SimScale support anytime. We will do our best to help you as soon as possible.

access to support options from within the SimScale workbench
In-platform chat (1) and support ticket creation (2) options in the SimScale workbench.

Live Support via Chat

In the bottom-right corner of the screen (1) you’ll find an option to open a new chat session with SimScale. One of our support engineers will be happy to help you with your project. In case all of our engineers are busy at the moment, we’ll get back to you as soon as possible.

Create a Support Ticket

To create a support ticket instead click on the ‘bug‘ icon below the chat option (2). A screenshot together with any annotation and problem description will be submitted. You’ll receive a confirmation email after submission and we’ll do our best to follow up with you as soon as possible via email.

In both cases it’ll most likely be required for you to share your project with support in case your project is private.

Call us

Besides chat and email support, you can also call us directly. Reach the SimScale support team via phone as follows:

Also take a look at our contact page for more information.

Limitations

The SimScale team is constantly enhancing the functionality of the SimScale platform in order to provide more advanced modeling and simulation capabilities. In case there are known limitations or issues with the platform that can not be immediately resolved, they are noted here. In case you experience an issue yourself please contact the SimScale support team: support@simscale.com.

Contact

Feel free to contact the SimScale support anytime. We will do our best to help you as soon as possible. Find out how to reach our support team via phone, chat or email here.

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