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Documentation

Help and Support

Getting started with engineering simulation can be difficult at times. We at SimScale try our best to help and support you along the way. Following resources are available to SimScale users:

SimScale CAE Forum

CAE Forum SimScale

SimScale also encourages Community and Academic users to join the SimScale CAE Forum for CAE-related discussions. SimScale Forum is a great place to engage with fellow users and simulation experts. Search by topics of interest, post queries or join conversations to share your ideas.

In case the above resources could not answer your question, take a look at the following options:

Troubleshooting

If you come across any error in the Workbench while performing simulation visit our dedicated section for warnings and errors.

However, problems encountered within the platform can be solved by referring to the troubleshooting section for solutions. These include browser, cache, and operating system related support.

Contact Support

Currently, SimScale offers live support directly from within the Workbench via chat. You can also reach us via phone. Feel free to contact SimScale support anytime.

time representative

The official support hours are 9 am to 11 pm CET (Central European Time). Don’t hesitate to drop your queries outside these hours. We will do our best to help you as soon as possible.

Live Support via Chat

In the bottom-right corner of the Workbench chat icon in workbench and/or Dashboard chat icon dashboard you’ll find an icon to open a new chat session with SimScale. One of our support engineers will be happy to help you with your project. In case all of our engineers are busy at the moment, we’ll get back to you as soon as possible in the chat or via email.

In order to provide assistance with your project, it’ll most likely be required for you to share your project with support in case your project is private.

Change of email address

In addition to starting a new chat, the chatbox allows you to read and/or re-open old chats.

If you would prefer to change your e-mail address, you will no longer have access to the chats after the e-mail address change. If you still wish to read the old chats, please feel free to ask the support. Our support engineers can send you the chat history in a text format.

You can also ask us anything or share your feedback from any SimScale page you visit. Don’t forget to lookout for chat icon page icon at the right bottom corner of your screen.

Contact Us

Besides chat support, you can send an email, call us directly, or just leave a message via forum. Reach the SimScale support team via email at: support@simscale.com

Take a look at our contact page for more information.

Last updated: September 6th, 2021

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