SimScale Privacy Policy

This Privacy Policy governs the use of the websites of SimScale GmbH (“SimScale”) such as, including any related services offered on such websites (collectively, “Websites”). This Privacy Policy gives details of which information is collected by and provided to SimScale, how SimScale may use such information and whether such information constitutes personally identifiable information (“Personal Data”).

When visiting our home page, we consider it as very important to protect your personal data when collecting, processing and using it. Your data is protected according to the requirements of the legal provisions. Please find below some information indicating which data is recorded during your visit on our home page and how it is used.

1. Name and contact data of the data processing person as well as the company’s data protection officer

This data protection information is applicable for data processing orders carried out by:

SimScale GmbH
(hereinafter: SimScale)
Ridlerstraße 31B
80339 Munich
+49 (0)89 8091327-70

SimScale’s data protection officer is available through:

dhpg IT-Services GmbH
Bunsenstr. 10a
51647 Gummersbach
+49 2261-8195-0

2. Collection and storage of personal data as well as kind and purpose of use

a) When visiting the website

When entering our website, the browser of your terminal device automatically sends information to our website’s server. This information is temporarily stored in a so-called log file. The following information is automatically collected and stored until the automated deletion starts:

We process the above mentioned data for the following purposes:

The legal basis for data processing is laid down in art. 6 seq. 1 S. 1 lit. f of the of the General Data Protection Regulation (GDPR).

b) When registering for our newsletter

After you have given your explicit consent pursuant to art. 6 sec. 1 S. 1 lit. a of the GDPR, we use your email address to send you our newsletter regularly. The indication of your email address is sufficient to receive our newsletter. The cancellation is possible at any time, e.g. through a link at the end of each newsletter. Alternatively, you can send your cancellation by email to at any time.

c) When using our contact form

You can pose questions of any kind through our contact form, which is available on our website. This requires the indication of your email address, enabling us to know the sender of the email and to answer it. Further indications can be made voluntarily.

The data processing for contacting purposes is made pursuant to art. 6 seq. 1 S. 1 lit. a of the GDPR based on your voluntarily given consent. The collected personal data indicated on the contact form will be deleted automatically after your question has been answered.

d) When creating an account

In order to use SimScale platform, you are required to create an account, which will involve providing personal information, such as your name, email address, phone number, company name or job title. In such case, we may send you an email or other electronic message confirming your account creation (or otherwise instructing you how to confirm it).

e) When purchasing subscription to SimScale

If you make a purchase of a SimScale paid plan, you will be required to provide account and billing information, invoice related information, and other data required to process and fulfill the purchase. We may also update such data should you grant us permission to bill you or your credit card for recurring charges, such as monthly (or other periodic) payments.

f) When creating a community profile

Creating an account with SimScale will enable you to build a public community profile in connection with your account. Your public profile will include your user name and your geographic location but you may choose to provide other personal information, such as a profile picture, and other information that we may offer you to present.

3. Transfer of data

A transfer of personal data to third parties is not made for other purposes than indicated as follows. We only pass on your data to third parties when:

4. Rights of data subjects

You have the right to:

5. Right of objection

As far as your personal data is processed on the basis of legitimate interests pursuant to Art. 6 seq. 1 S. 1 lit. f GDPR you have the right to file an objection against processing your personal data as far as there are reasons arising from your special situation or the objection is directed against direct advertisements. In the latter case you have a common right to appeal which does not require a special situation. If you want to make use of your right of cancellation or right of objection an email to is sufficient.

6. Data security

When visiting our website we use the wide-spread SSL procedure (Secure Socket Layer) in connection with the highest encryption grade, depending on what your browser supports. As a rule, it is a 256 Bit encryption. In case your browser does not support a 256-Bit encryption we use the 128-Bit v3 technology instead. When you see a closed symbol showing a key resp. a lock on the lower status bar of your browser you can see if a single page of our website is transferred with encryption. We use adequate technical and organizational safety measures in order to protect your data from incidental or intentional manipulations, partial or complete loss, destruction or against unauthorized access of third parties. Our precaution measures are continuously improved in accordance with the technological development.

7. Changes to this Privacy Policy

This privacy statement is currently valid with status of May 2018. The development of our website could entail an adjustment of this privacy statement due to related offers or due to modified legal resp. official stipulations. You can retrieve and print the current privacy statement on our website at at any time.

8. Cookies

We use cookies on our site. These are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies do not harm your device, do not contain viruses, Trojans or other malicious software. In the cookie, information is stored, each resulting in connection with the specific terminal used. However, this does not mean that we are immediately aware of your identity. On the one hand, the use of cookies serves to make the use of our offer more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages on our website. These are automatically deleted after leaving our page.
In addition, to improve usability, we also use temporary cookies that are stored on your device for a specified period of time. If you visit our site again to take advantage of our services, it will automatically recognize that you have already been with us and what inputs and settings you have made, so you do not have to re-enter them. On the other hand, we use cookies in order to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer (see Section 5). These cookies allow us to automatically recognize when you visit our site again that you have already been with us. These cookies are automatically deleted after a defined time.
The data processed by cookies are for the purposes mentioned in order to safeguard our legitimate interests as well as third parties according to Art. 6 seq. 1 sentence 1 lit. f DSGVO required.
Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or always a hint appears before a new cookie is created. However, disabling cookies completely may mean that you can not use all features of our website.

9. Tracking Tools

The tracking measures listed below and used by us are executed on the basis of Art. 6 seq. 1 sentence 1 lit. f of the GDPR. We want to use the tracking measures to ensure that our website is designed in accordance with needs and is optimised on an ongoing basis. Secondly, we use tracking measures to statistically record usage of our website and evaluate this for the purpose of optimising the services we offer. These interests are to be considered legitimate in the meaning of the aforestated stipulations. The respective purposes of data processing and data categories can be found in the respective tracking tools.

a) Google Analytics

We use Google Analytics, a web analysis service provided by Google Inc. ( (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; referred to in the following as “Google”), to design our website in line with needs and to optimise our sites on an ongoing basis. In this connection, pseudonymised usage profiles are produced and cookies (see section 4) are used. Information on your use of this website generated by the cookie such as

is transferred to a Google server in the USA and stored there. The information is used to evaluate the use of the website, compile reports on website activities and provide further services associated with the use of the website and Internet for the purposes of market research and demand-oriented design of these Internet sites. This information may also be transferred to third parties if this is required by law or if third parties process are commissioned to do process this data. Under no circumstances will your IP address be combined with other data of Google. IP addresses are anonymised so that it is not possible to associate them with certain parties (IP masking). You can prevent installation of cookies by selecting appropriate settings on your browser software. We note, however, that this may prevent you from being able to fully use the functions of this website. You can furthermore prevent Google from collecting the data generated by the cookie relating to your use of the website (including your IP address) as well as its processing of this data by downloading and installing a browser add-on ( As an alternative to the browser add-on, in particular with browsers on mobile devices, you can prevent Google Analytics from collecting data by clicking on this link. An opt-out cookie will then be placed to prevent your data from being collected when you visit this website in the future. The opt-out cookie only functions in this browser and only for your website and is stored on your device. If you delete the cookies in this browser, you have to place the opt-out cookie here.

b) Google Tag Manager

For the purpose of supporting other web analysis tools we use the Google Tag Manager, a tag management system of Google Inc. ( (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter „Google”). In this context different scripts of these web analysis tools are adjusted for web analyses and remarketing purposes. This enables a quick realization of changes of the website without involving the IT or changing the source code.

The information generated by the cookie about your use of the website such as

are transmitted to a server of Google in the USA and stored. The information is used to assess the use of the website, to issue reports about the website activities and to render further services linked with the website use and the internet use for the purpose of market research and the needs-based design of these websites. If necessary and/or if prescribed by law resp. if third parties process these data on a contractual data processing basis, this information is transmitted to third parties. In no case your IP address will be brought together with other data of Google. The IP addresses will be anonymized avoiding an assignment (IP masking).

Please find further information about privacy protection in connection with Google Tag Manager at:

c) Intercom

Intercom is an administrative service for user databases of Intercom Inc. In order to optimize the customer service, to answer the upcoming queries as quick as possible, to prepare payments, to control unauthorized use, to analyse trends and to prepare advertisements, Intercom is activated when the data subject is in the log in area. A limited part of the data (e.g. name, email address, phone number, abode, photos and time of registration) is submitted to Intercom Inc. (98 Battery Street, Suite 402, San Francisco, CA 94111 USA). In order to extend the comprehension about our customer, publicly available information (e.g. the company of a customer, professional designation, physical address, website or social networks) is collected. Additionally, cookies are used to generate an analysis of the user behaviour. The collected information of the cookies is stored on a server in the USA. This information serves as usage assessment of the platform and to optimize our products.

You can avoid the use of private data by selecting the opt-out procedure, however, we want to point out that, in this case, possibly not all functions can fully be used of this website. Please find further information on the privacy policy of Intercom Inc. at

d) Quora

Quora is a free of charge knowledge platform of Quora Inc., which tries to give answers to any possible question placed by our customers. Cookies are used. They are little files with a clear identification being transmitted through our website to your browser. They enable us to remember logged in users, to understand how users navigate through the Quora platform and how they use it and to display personalized contents and targeted advertisements (including websites and applications of third-party providers). Additionally, browser information such as IP address, location, date stamp and timestamp, Quora cookies ID, URL, clear identifications of advertisements or contents, time zones and other information about user activities are collected. The data are also stored outside the EU, e.g. in the USA. There is the possibility to choose the opt-out procedure which avoids that data about the surfing behaviour are transmitted. Please find further information on the privacy policy of Quora Inc. at

e) Track.js

In order to identify errors in JavaScript within our web application we use Track.js of TrackJS LLC. This program offers an error tracking service in order to identify errors and bugs early before they are signalled. Cookies are used to identify visitors, to retrace their steps and to understand their preferences for accessing the website. You can avoid the installation of the cookies by a certain setting, however, we point out that, in this case, you possibly cannot fully make use of all functions of this website. Please find further information on the privacy policy of TrackJS LLC at


HeatMap Inc. offers a SaaS-Tool to analyse and display the online behaviour of website visitors. By the combination of analysing tools and visual Heatmap presentations HeatMap helps its customers to understand, how to improve the user experience, the performance and conversation of their website. Mouse and touch activities (but no keyboard activities), the screen size of the used device, the geographic abode of the website visitor (only the country), the visited sites, the date and time, when the websites were accessed are analysed and retraced. Cookies are used to collect information such as log in data and browsing activities. The data are stored on different servers within and outside the EU. You can avoid the installation of cookies by means of a certain setting of your browser software, however, we point out that, in this case, possibly not all functions of this website can be fully used. Furthermore there is the possibility to opt out; this avoids that data about the surfing behaviour are transmitted. In general, the data are stored maximally up to the expiry of the retention obligation, otherwise a premature deletion is made after the final processing. Please find further information on the privacy policy of Heatmap Inc. at

g) AddtoAny

In order to conveniently share contents of our site with our users through social networks we use AddToAny. This is a bookmark and share button program. No personal data are sent to social networks, personal data are collected only when the person itself visits these social networks and logs in (being subject to the respective privacy statements). For this reason no transfer of personal data is made when AddtoAny is used. Only log information is collected from the technical server and stored for 30 days. There is the possibility to opt out avoiding that data about the surf behaviour are transmitted.

Please find further information on the privacy policy of AddtoAny at

h) Gravatar

This homepage uses the Avatar-Service which is supported by Gravatar being operated by Automattic, Inc. 132 Hawthorne Street San Francisco, CA 94107, USA. Gravatar serves to uniquely generate an Avatar image which follows the generator to all Gravatar enabled websites and can be further used. We use Gravatar to provide and develop our services and to solve service problems. Therefore the encrypted email address is transferred in order to identify linked user images and to have the respective user image displayed. If the image is displayed the IP address of the respective Gravatar user can be identified and stored for 30 days. The use of Gravatar can be avoided by settings within the browser. Please find further information on the privacy policy of Gravatar at

i) WP-Engine

Our website is hosted by WPEngine Inc., 504 Lavaca Street, Suite 1000 Austin, Texas 78701. WPEngine only provides the webserver platform. Personal data such as contact information or names are enquired in order to use all functions of the website. User information and technical data are identified by means of cookies. The user behaviour is analyzed in order to assess trends and user behaviour on the website and to generate information about the user basis. Furthermore, the IP address, browser type and the internet service provider are stored. The storage of these data is made according to the maximum period of time allowed by law. The purpose of the storage is to secure the use and interac-tion with the homepage as well as to obtain continuous information on the development of the homepage and transfer of marketing information of the services used. Please find further information on the privacy policy of WP Engine at

j) DoubleClick

In order to optimize our homepage we use DoubleClick, a service of Google (1600 Amphitheatre Park-way, Mountain View, CA 94043, USA; hereinafter „Google”). DoubleClick offers online marketing solutions which enable to display tailor made advertisements. Cookies observing the user behaviour with regard to switches from one website to another and displayed and clicked advertisements are used. This requires that technical data such as IP address, domain, browser, local time, operating system and view of sites are stored. The collected data are transmitted to a server in the USA and stored. Google uses the gained data for the statistical assessment of the user behaviour in connection with the advertisements placed by DoubleClick. Regarding the cookies there is the possibility to use an opt-out procedure avoiding that no personalized advertisements are displayed any more. Please find further information on the privacy policy of DoubleClick at

k) Hotjar

In order to improve our website we use Hotjar, a service of Hotjar Ltd. (Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe; hereinafter „hotjar“). Hotjar analyses user trends, assists in determining technical problems and allows offering a better service. Hotjar helps us to make our website more user-friendly and to make the site easily operable. We therefore make use of cookies and tracking codes. For this reason technical data are stored such as the IP address of your device (collected and stored in an anonymized format), your email address including your first name and your family name, as far as you put them at our disposal through our website, screen size of your device, type of device and browser information, geographic abode (only the country), the preferred language in order to display our website.

Furthermore, Hotjar generates the following log data on our server: referring domain, visited sites, geographic abode (only the country), the preferred language in order to display our website, date and time of access to our website. In order to render these services, Hotjar also makes use of third companies’ services (e.g. Google Analytics, Optimizely). Information sent in form of cookies or IP requests by your browser during your visit on our website are stored. The data collected by Hotjar are transferred to a server in Europe and are stored there. With regard to the cookies there is the possibility to make use of the opt-out procedure ( Please find further information on the privacy policy at