How do I get started with SimScale?
Create a free Community account or start a 14-day free trial of the Professional plan. The Professional trial gives you 200 core hours for private projects. Private projects are not visible to the rest of the Community.
Is the Professional trial for free?
Yes, 100% free. No credit card information is required. At the end of the 14-day Professional trial period, your account will be automatically converted into a free Community account if you don’t decide for a paid subscription. All private projects created during the Professional trial will remain private.
What’s the duration of a subscription?
All subscriptions are for a period of 12 months. Professional and Enterprise prices do not include VAT. You can upgrade your account anytime, however, you can not downgrade during the 12 month contract period.
How can I terminate a subscription?
After purchasing a premium package (“Professional” or “Enterprise”) for the stated period, the contract is extended by the contract period on the contract period’s expiration. Notice of termination must be submitted at least two weeks before the end of the contract period.
Can I purchase extra core hours?
Yes, you can buy more core hours as you need them.
How is SimScale protecting my data?
When data is transferred to or from the SimScale platform, it is protected with industry standard encryption technology. We exclusively use AES encrypted hard-drives on our servers as well as in external data centers to ensure highest data security. Your password is not stored in plain text but only as salted hash. That is, in a form that makes it impractical for anyone to find out your password even with access to our database. As stated in our terms and conditions, we will not sell, trade or give away your CAD or simulation data. We protect your data by redundantly backing it up to multiple encrypted backup servers. Learn more about security with SimScale.