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Documentation

Can I Restore a Deleted Project?

No, users cannot restore a deleted project.

The SimScale team can restore a deleted project, however, this facility is only available for professional users. When you want to retrieve a deleted project, please inform the support team. You can contact via the chat support and provide the following information:

  • User name
  • Project name
  • The date/time of the deletion

Please keep in mind that restoring a deleted project requires manual work. Therefore it may take time to execute this operation depending on the availability of the SimScale team.

chat support button in the bottom right of the workbench for contacting support team to retrieve a deleted project
Figure 1: Location of chat support in workbench

You can access the chat support by clicking the chat bubble at the bottom right of your workbench. You will, then, be in contact with our support team.

Note

If none of the above suggestions solved your problem, then please post the issue on our forum or contact us.

Last updated: September 23rd, 2020

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