I start my day at 09:00 with a hot cup of coffee while reviewing my to-do list in our customer success dashboard. First things first, I have a business review with a client to prepare for later this afternoon. I work with certain metrics like simulations ran over the past 3 months, success rates, and physics types to put together a holistic view of the current state of the account to share with my client. I also review our recent and upcoming feature releases and notice that we recently released animation export which this client has previously mentioned would be a great time saver for them, so I finish up by adding a slide letting them know of these new developments.
Around 10 am, I start picking up the phone. I need to reach out to three clients today: the first have their renewal coming up in two weeks and I want to confirm if they would like any changes to their plan, the second has not used the platform for the past 30 days and I will check in to make sure there aren’t any technical blockers they bumped into, and the third had a meeting yesterday with one of their major clients outlining their simulation capabilities so I want to check-in and see what the next actions are and if my client needs any support.
Around 10 AM, I start making calls and tend to my inbox. One of the accounts I am responsible for recently had a meeting with one of their major clients outlining their simulation capabilities so I want to check-in and see how they can be best supported. There are also various emails. One is from an architectural client who has the opportunity to bid on a new project and wants an overview on whether SimScale has the proper capabilities to model thermal comfort in a large atrium. I let her know that this definitely falls within our wheelhouse while giving her an overview of some of the assumptions and simplifications we might need to make along with a cost estimate. Another email is from a client who recently watched one of our webinars showcasing our Application Programmatic Interface (API) capabilities. He would like a deeper dive to see if this functionality could help him get even more value out of SimScale. I am happy to have this chat, so I send over a link where he can pick a time slot in my calendar that best suits him.
All this brings me to lunch, a couple of colleagues and I enjoy a weekly tradition in the office: Meet and Eat. We are treated to a home-cooked meal and enjoy it family-style around the kitchen table. After a couple of laughs, a good meal, and some tips for a colleague who is looking for a new apartment in Munich we head back to our desks.
This afternoon I am training a new customer of ours. I have prepared a case that shares all the physics they plan on simulating, and we walk through the setup together, from start to finish. I am sure to cover CAD, physics selection, material properties, boundary conditions, meshing, and numerics. I spend extra time on our porous media advanced feature since I know this would be very beneficial to this client. They intend to simulate flow through a ducting system that has plenty of perforated plates which is easy to set up in SimScale on account of the porous media feature. Finally, we dive into post-processing such as making cutting planes, particle traces, animations, and more; after all results are only as useful so long as you can make sense of them!
At 15:00 I dial into the business review. The CTO of our client company is happy to hear that their technical expert was able to deliver a project in only one week rather than two when compared to his previous simulation solution. They are in the process of developing an entirely new product which will be a primary focus for their R&D team over the next two quarters. Simulation will be instrumental in meeting their tight timelines. Therefore, we agree to add the number of digital prototypes of their new product designs as a metric to monitor and discuss in future business reviews. I finish up by sharing our recent product releases, and the technical expert is excited to hear about the animation export. Finally, we collect further feedback on how we can further improve the SimScale platform.
After this, the customer success team has our daily team scrum where we discuss any ongoing support cases and brainstorm solutions for any particularly tricky cases. I also check in with my customer success engineer (CSE) to see which of my clients were active today on our in-platform support chat where clients can directly start a chat with their dedicated CSE in real-time. Winding down the day, I review my emails and reply to a few more that came in over the afternoon, and glance at my schedule tomorrow to make sure I am prepared for any morning meetings. At 18:00 I wrap up and head home.
Stay tuned for more insights into SimScale and see what the team has been up to on our @lifeatsimscale Instagram feed. Want to start your own SimScale story? Make sure to keep an eye on our careers page for possible openings!