I have tried multiple times to upload a STP file. I have uploaded it to other projects but can’t upload it to Simscale. I get an error “Unsuccessful server response code of: 500”. Thoughts?

Hey everyone! I’m Anatol and responsible for what we call Platform Engineering at SimScale - that is, everything related to the platfom that underlies SimScale: data storage, executing jobs, getting data from and to your browser etc. We recently replaced a critical part of our system, the long-ter…

Unfortunately I am still facing the same problem.

I also have the same problem now. In case upload from my folder occur error code 500. In case import from OnShape data, model was imported but can’t identified in geometry…

Hi @RGarcia , @ytohi , sorry for any interruption of your work. The back-end team is looking into it as I write. Will get back to you shortly. Best, David

No Problem. Yall do great work.

Thanks for the kind words! Actually already on Friday, we released something that should make this more stable, and so far it’s looking good. We will continue to improve this part of the system however (not just stability, but also speed). Thanks again for the patience - and letting us know when s…

Sorry Anatol, unfortunately I’m now getting this back from the server when trying to upload a step file: … Unsuccessful server response code of: 500 Tried .step files that were previously fine to upload and getting same error.

Since server-maintance a few hours ago, I’ve the same problem. I can’t upload new .step files or old files that already worked.

Hello @twagner and @Jonathan_QX , thank you for reporting this, we are aware of the issue. Sorry for the inconvenience. We will keep you updated! Best Alex

Hey everyone! Sorry this happened again - it was the same component, behaving badly in a different way than before. We could resolve the problem again temporarily (around 2:45 PM CEST/8:45 AM EDT), but another root-cause fix will be required. We will improve our monitoring of this component to det…

Geometry upload is not working. [image] I have tried numerous times. I’ve tried creating a new project and I’ve tried with geometry I know has worked in the past.

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Can't upload Geometry

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jousefm Split this topic October 16, 2019, 8:05pm 32

7 posts were split to a new topic: Geometry Upload Problems