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Using SimScale
1

Hi,

I have this message and when I process the check, it mention that my Your system is fully compatible with SimScale but I still cannot use it …

Please any advice ? Thanks

2

Hi @bmonier,

It sounds like you’re running into a graphics card or browser-related issue. Even though the SimScale compatibility check passed, it’s possible that your browser isn’t correctly configured to handle the 3D rendering that SimScale requires. This is often due to an issue with WebGL, the technology that allows for 3D graphics in your browser.

Here are a few things you can try to resolve this:

1. Check your WebGL 2.0 Status:

The SimScale viewer is based on WebGL 2.0. You can check if your browser has WebGL 2.0 enabled by visiting this test page: WebGL Report.

If the report shows that WebGL 2.0 is not enabled, you’ll need to enable it in your browser’s settings.

2. Enable Hardware Acceleration:

Hardware acceleration is a feature in your browser that allows it to use your computer’s graphics card to speed up graphics-intensive tasks. If this is turned off, it can cause problems with SimScale.

  • For Google Chrome: Go to chrome://settings/system and make sure that “Use hardware acceleration when available” is turned on.
  • For Mozilla Firefox: Go to about:preferences#general and under “Performance”, make sure that “Use recommended performance settings” is checked. If it’s not, check the box for “Use hardware acceleration when available.”
  • For Microsoft Edge: Go to edge://settings/system and make sure that “Use hardware acceleration when available” is turned on.

3. Update Your Graphics Card Drivers:

Outdated graphics card drivers can also cause problems with WebGL. Make sure you have the latest drivers for your graphics card. You can usually find these on the website of your graphics card manufacturer (NVIDIA, AMD, or Intel).

4. Try a Different Browser:

If you’re still having trouble, try using a different browser to see if the problem persists. We recommend using the latest version of Google Chrome, Mozilla Firefox, or Microsoft Edge.

If you’ve tried all of these steps and you’re still having trouble, please let us know. It would be helpful if you could provide us with some more information about your system, including:

  • Your operating system and version
  • Your browser and version

We’ll do our best to help you get up and running with SimScale.

Cheers
Igor