I can open legacy interface but can not open the new beta version of SimScale’s post-processing. The software does not respond.
My project name is ‘Case C Hexa dominant compatible with STAR 1 m’
Has anyone encountered this problem?
March 11, 2021, 10:44am
Hi Hakan, thank you for using the forum! Can you also include a screenshot please?
March 11, 2021, 11:58am
Thank you, please try the following:
Refresh the page a couple of times;
Log out and in again.
If the issue persists:
Make sure that this issue exists regardless of the project you are trying to post-process;
Clear your cache memory;
Switch browser (if you are using Chrome, switch to Mozilla, or vice versa ).
Try another device;
Open this page, screenshot your results and send them here:
SimScale Compatibility Test Page.
Let me know how these go
Thanks for you comment. I have tried all solution advises but I couldn’t achieve that.
But I realized that there is no problem for the project below:
In some projects I encounter this problem.
March 11, 2021, 12:43pm
Can you also send me the results of the compatibility test please? You can share them in a private message if you prefer.
March 11, 2021, 1:36pm
Thank you, I reported this and I will let you know as soon as I have news
March 15, 2021, 10:32am
@hakanbash , I hope you had a great weekend! Can you give the post processor a try now, and let me know what happens?