I have searched both the Forum and using Google for this issue.
I haven’t used Simscale for some time, and have previously had no problem to import directly from Onshape.
Now when I try to import from Onshape, the connection pop-up window shows some brief text activity at the bottom left, “Authenticating” is continuously shown in the main body, and nothing else happens. I can close the window and restart for the same result.
I can’t see anything specific in Onshape to allow this connection. I deleted the Firefox cache for Onshape and Simscale. I used Firefox previously.
Things that may have changed:
I tested Onscale (which links directly with Onshape, too)
Firefox version is newer.
I upgraded the Onshape plan from public to basic.
Does anyone have any ideas how I can investigate further?
can you please try a different browser like chrome? Chrome works fine for me. You can also try to use the incognito mode, maybe some cookies are blocked which will be necessary for the import.
I have this issue from time to time with Firefox. Shutting the browser down and restarting usually cures it. Note that after an import the ‘import window pop-up’ remains on-screen behind the main browser window. I find, with Firefox, leaving that open with multiple imports eventually leads to the ‘authenticating’ lock-up. If I remember to close it after importing then things seem to work better. Occasionally I get a random ‘rendering issue’ that makes everything slow down and that seems to be linked, or so it seems, to leaving the pop-up open.
