SimScale CAE Forum

X3DOM issue


#1

Hello, I’m new on Sim Scale, and I’m not able to load any Scene. The X3DOM stays loading and loading. Are there some requirement to rum properly simscale on Chrome

Thanks!


[German Workshop] Schritt-für-Schritt Anleitung: Session 1
'diabolo mech' simulation project by vima
#2

@rezendervp,

typically it works out of the box, but there might be some WebGL settings in your browser, that keep the 3D viewer from working. We’ve collected a few resources here: https://www.simscale.com/docs/content/support/troubleshooting.html?highlight=x3dom

Specifically, you could check if your browser in general supports webgl here: http://get.webgl.org/ - if not, there is a link how to make your browser support WebGL.

Hope that helps,

David


#3

Thanks for answer, It seems that support it. But recently my graphical card has burned, and I’m using a older simple graphical card for awhile. Is there some hardware minimum configuration to run X3DOM?


#4

@rezendervp - your graphic card burned :neutral_face:?! For what I know I think also very simple cards should work. My colleague @bdaqui has more background here - Bogdan, is there anything @rezendervp could check? Maybe you cold also post a screenshot of what you are seeing here? That way we could provide a better hint.


#5

@rezendervp - As David said, normally this works out-of-the-box even with slower graphics cards. There are however a few things that could be causing trouble for the viewer. Could you please check the following:

  • On http://get.webgl.org/ you should be able to see a rotating cube. If you see it, then webGL is enabled and working on your browser.
  • Cache: It could be there is some stale caching causing problems when loading the viewer. To clean it on chrome: Control-shift-delete -> check “Cached images and files” and “Cookies and other site and plugin data”.
  • Some antivirus or firewall software could be preventing the loading (we have seen this once before, albeit with the post-processor tool). Try temporarily pausing it, just to verify.
  • Some other cause: In this case I would kindly ask you to write back the output form the javascript console. To do this, you need to open the console with Control-shift-J then reload the page and try to load the geometry/mesh viewer. A screenshot would indeed also be useful.

Let us know if it helps.


#6

@rezendervp - did the hints help to solve the problem? Can I mark it as solved?


#8

Hello @sgrandhi,

could you tell which Browser you are using and ideally paste the output of your Browser-console here. Otherwise it is extremely hard to understand the issue.

Did you also follow the Link that @dheiny posted. Since 2 weeks we added a more detailed section covering the main problems and details for fixing them in the common browsers.

Best Alex


#10

Hey @sgrandhi,

great to hear that!

Happy simulating!