Computational hours exhausted

i ran a simulation which took 51000 mins and then i cancelled it. now i have no cpu hours remaining in my academic plan
need help.


If a simulation fails with error or times out, the core hours are not deducted from the account, as it is considered that no value was given through the simulation.

If you manually cancel the simulation this does not apply.

Can you please share the link to your simulation?

I’ve ran into similar issue on the platform. In such cases where a cancelation is required results are often unusable. Perhaps, if not fully reimbursed, then consider 50% of core hour refund?

i cancelled the simulation as it was taking lot of time
i deleted the simulation as it had no results so i dont have the link
kindly help in getting the cpu hours

Screenshot 2022-06-08 120501

please help!!!