# Compatibility issues with the browser to run guided project **URL:** \ **Category:** Solid Mechanics / FEA\ **Created:** [September 21, 2023, 12:17pm UTC](https://www.simscale.com/forum/t/compatibility-issues-with-the-browser-to-run-guided-project/97571 "2023-09-21T12:17:03Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![drkatti](https://www.simscale.com/forum/letter_avatar/drkatti/32/5_5575768a8748004e209b776fc1b2916d.png) [@drkatti](https://www.simscale.com/forum/u/drkatti)\ **Post date:** [September 21, 2023, 12:17pm UTC](https://www.simscale.com/forum/t/compatibility-issues-with-the-browser-to-run-guided-project/97571/1 "2023-09-21T12:17:03Z")
Hello All, I am trying to learn simscale through a guided project on FEA. But when I open the Simscale workbench, model is not opening and an error is shown about the compatability of the browser. When I check the compatability it shows it is partially cmapatiable. I am using Google Chrome and it is up to date. No more updates are available. Please help me to solve this issue and learn in simscale. ---
**Author:** ![anon77415598](https://www.simscale.com/forum/letter_avatar/anon77415598/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon77415598](https://www.simscale.com/forum/u/anon77415598)\ **Post date:** [September 21, 2023, 2:31pm UTC](https://www.simscale.com/forum/t/compatibility-issues-with-the-browser-to-run-guided-project/97571/2 "2023-09-21T14:31:36Z")
Hi @drkatti, Thanks for posting your question. Please try to follow this step-by-step troubleshooting list on Chrome, and then let us know if this works: > **[Troubleshooting | Help and Support | Documentation | SimScale](https://www.simscale.com/docs/help-and-support/troubleshooting/#chrome)** > > Running into user errors on the SimScale platform? Take a look at our troubleshooting page to work through any potential issues. best,