Here at SimScale, we appreciate every member of our team and want to make sure that you get the chance to know them too. For this article, we interviewed one of our Customer Success Managers, to find out what a day in the life at SimScale looks like from their desk!
What Does a Customer Success Manager Do?
In this first post of our new series, we interviewed Sam, one of our longest-serving Customer Success Managers. Having been with SimScale for three and a half years, Sam has seen change and growth—but he still has his SimScale original t-shirt!
Name: Sam Prabhu Jesu Rajendran
From: Coimbatore, India
Position: Customer Success Manager
Time at SimScale: 3.5 years
So, Sam, tell us a bit about your daily activities?
“Every day, I support customers on chat by fixing their simulations, offering guidance, and helping them create the best simulations possible. The projects are really diverse and keep me busy. I am also responsible for engaging new clients and onboarding them.”
What is your background?
“I did my Bachelor’s degree back home in India, in Mechanical Engineering. My first encounter with simulation was with a project for some course work; I was excited to see how things work and to see design changes made in a quick turnaround. This got me excited to learn more and take on a Master’s at RWTH Aachen. The degree title was—get ready for this as it’s a mouthful—Computer-Aided Conception and Production in Mechanical Engineering.”
What made you move to Munich?
“Well, as part of my degree, I undertook an Internship in Munich. I fell in love with the city and immediately after my studies I knew I wanted to move back. I started searching the Internet looking for jobs and it was then that I discovered SimScale.”
Check out Sam in a recent Ask SimScale episode!
You’ve been at SimScale for over three years now. Were you always a Customer Success Manager?
“When I started, I was a trainee. I think the official title was “User Success Engineer”. Back then, the team was small, just me and three other people. Since then I have progressed into the role of Customer Success Manager and the team has grown considerably.”
Do you have a daily routine here at SimScale?
“My average day begins around 8:30 am. I enter the office, switch my laptop on, check a few things, and then head into the kitchen for a coffee and water. I’ll have a quick chat with the team and then get to work! The days are packed, I keep very busy but always make time for a good long lunch—it’s important for me because I eat slowly!”
What’s the best part of your workday?
“I’m not sure whether to say I enjoy it, but the team banter is great. It’s mock or be mocked! And I really enjoy this atmosphere.”
Is there a project you really enjoyed working on?
“Maybe not one I can reveal, due to NDA! I’ve worked on so many different projects in wind engineering, thermal comfort, electronics cooling, turbomachinery, valves… the list goes on. There’s nothing so specific as a favorite; each project is interesting in its own way.”
You can see more projects in the SimScale Public Projects library.
Thank you, Sam!
Stay tuned for more spotlight articles from SimScale employees and see what the team has been up to on our @lifeatsimscale Instagram feed. Want to start your own SimScale story? Make sure to keep an eye on our careers page for possible openings!