Why Upgrading Will Never Be a Problem With SaaS for CAD or CAE
Software upgrading is one of the major problems traditional licensing users are facing. In the CAD or CAE (Computer-aided engineering) software area, this problem can be very important, involving a lot of lost time and supplementary costs.
Why customers don’t like to update their software versions?
In my field experience accumulated across years, I have had contact with a lot of customers from different industries. One of the most common problems occurred in the professional software solutions area was related to software upgrade difficulties. Many partners using traditional licensing (on-premises) CAD or CAE software claim that a lot of customers deliberately skip years of upgrades, despite they regularly pay the maintenance fees for this facility.
What are the reasons for this? Most traditional CAD and CAE users prefer to not update their software for a number of inconveniences that may occur; they say there are more risks than benefits, as the installation might cause more problems than it solves.
Also, the problems related to traditional software upgrading are the main reasons designers and engineers prefer to migrate to a SaaS solution. In a survey dedicated to more than 200 professionals, Onshape, the first provider of a full-cloud 3D CAD platform, identified the main reasons customers prefer to migrate to full-cloud CAD solutions . Upgrade management is one of the first three reasons:
- 82% respondents claim licenses and maintenance issues;
- 78% dislike difficulties related to infrastructure and upgrades management;
- 74% complain against frequent CAD crashes in a perpetual licensing system.
Most frequent 7 problems occurring during software upgrading:
Let’s see which are the main problems clients complain about related to upgrading:
Not all updates are suitable for them – if a client is happy with a software version (efficiency, add-ons, extensions, tools) he doesn’t want to change it very soon. Many maintenance subscription packages come with upgrade constraints;
Maintenance pack costs – often the acquisition departments doesn’t keep in consideration the value of maintenance subscription services. The price is between 15%-25% of the value of a new perpetual license;
Provider related downloading problems – many times the vendors’ servers or providers’ downloading consoles could fail, and the client loses time trying to download the upgrade version many times;
Licensing conflicts and installing errors – the client has to uninstall the previous version first. To avoid data loss and other problems, he needs technical assistance. Often they receive error messages during upgrade installing; sometimes is a temporary failure; in other cases, the serial number or key activation is not recognized;
Upgrade downloading restrictions – during the downloading process, he could receive constraints recommendations like using a different Web browser, try a wired Internet connection, temporarily turn off antivirus, personal firewall, port blocking or VPN, or try a different computer;
Machine changing – a most common discomfort source is when a client wants to change the machine or to update the HDD unit or operating system and software downloading doesn’t recognise the licensing rights;
Promotions pressure – many vendors’ promotions are forcing clients to act without thinking of the consequences. Any promotional upgrade to a superior package version constraints clients to pay more on maintenance package. Not all clients are happy with this and a downgrading process is very difficult and could involve supplementary costs.
No Upgrades with SaaS solutions?
First of all, with a cloud-based CAD or CAE solution, you don’t need to do any upgrade anymore. With a SaaS subscription, you can forget the needs for supplementary maintenance or update package nightmares. All updates for Software as a Service applications and renewals are handled by the SaaS vendor and can occur several times in a year with no cost for the customer. You can read more about this in this article: Things SaaS Providers Worry About, So You Don’t Have To.
With Cloud solutions, you don’t have to care about software updates and versions compatibilities. You and every client in the world are using the most recent version. No compatibility issues related to software version. No hardware configuration improvement. No downloads or installs needs. Just refresh your browser and take advantage of the newest CAD or CAE enhancements.
Download the company’s booklet to learn more about SimScale.
 Mirman I. – “Why Customers are Choosing to move to Cloud CAD”, OnShape Blog, February 2016 .